Fixed Cost? Could it be possible? - the idea that you could predict exactly how much your existing IT Support is going to cost your business.
Fixed Cost IT Support
Imagine being able to predict your IT budget each year, confident in the knowledge that it's completely accurate and get back to running your business not watching the clock when the IT guy is onsite for support issues. Our Service Desk provides fixed-cost, ‘incident management and support’ for all supported applications and user devices including desktops, laptops and handheld devices.
We provide a comprehensive, next generation, IT managed services which pro-actively takes care of all your IT systems and key services. Designed with your bottom line in mind, we become your eyes, ears and hands, proactively identifying and preventing issues; and promptly resolving them to ensure your business processes continues unhindered.
If an incident arises, then in order to improve response times and minimise costs we are able to provide the majority of our support remotely. However, our technical staff will make site visits when necessary and each client is assigned a service delivery manager who is always available to assist and visits on a regular basis. Again this is provided as fixed-cost for all servers, network and security devices; which is managed by our Service Desk.
24 x 7 x 365 Monitoring & Alerting
We monitor your systems 24/7/365 working to eliminate the downtime that results from system failures. We have made a significant investment in an integrated technology platform that is being used worldwide by many leading organizations like Sony, CMU and LG. This allows our clients to benefit from “Up time” instead of being billed for outages; receiving Enterprise class support services for small business prices.
Contact us now to discuss the future of IT service provision.